MISSION STATEMENT: Our mission is to meet the needs & expectations of our clients through providing an exceptional, industry leading servicing experience. Our focus is on establishing a personal, long term relationship with each and every one of our clients. Our Philosophy is to continually improve to offer better and better service.
1982 “A dream is Born” – After 7 years of working as a licensed mechanic Roy Hinbest purchased a small industrial building north of Orangeville and began the daunting task of operating his own automotive repair facility. Roy’s Service Centre is born. With 2 repair bays and gas pumps out front, Roy worked day and night to keep the business up and running. Through providing quality, honest service Roy’s Service Centre’s clientele began to grow quickly.
1996 “Re-focusing” – As Roy’s neared their 15th anniversary they decided to shift their focus 100% to repair service. The gas pumps were removed.
1997 “Family Values” – As Roy’s family began to grow and his 4 sons aged, he began to involve them in his business. By introducing them to a working life he taught them the same morals and values that have kept his business so successful. His sons began to realize the true meaning of hard work. Through it all Roy never stopped preaching the value of education and focused his sons on making academic achievements as they grew.
(left to right: Andrew, Michael, Stephen, Irene, Roy, Robert & wife Kailynn)
2003 “Expansion” – In order to continue growth and meet the growing consumer demand Roy made the decision to expand Roy’s Service Centre. A 2700 square foot, 6 service bay state of the art expansion was constructed. The expansion grew Roy’s Service Centre to a 9 bay facility and became one of the largest independent vehicle repair operations in Dufferin county.
2005 “Hinbest Racing is Unveiled”
Roy and his sons began racing dragsters in Cayuga Ontario. Starting with a 12 second quarter mile, 1991 Chev S10, the team has now grown to two dragsters, a 6 second, 220 MPH car and an 8 second 180MPH car.
2007 “25 Years and Counting”
Roy’s Service Centre Celebrates its 25th anniversary
2009 “Awards” – Roy Hinbest & Roy’s Service Centre receives the NAPA Auto Pro leadership award. An award given to the NAPA Auto Pro which demonstrates the highest level of leadership in the industry. Also, Autopro ranked #1 in J.D. Powers 2009 client satisfaction survey.
2012 “and the beat goes on” – Roy’s Service Centre hits 30 years. March of 1982 Roy turned the key for the first time and has turned the key 7,800 times since that day. In this same year Roy and his team were once again honoured with the NAPA Auto Pro Leadership award, as well, Auto Pro once again ranked #1 in the J.D. Power Client Satisfaction survey. Cheers to 30 more!
2012 “We are the Champions” – Hinbest racing wins the Canadian Nitro Nations at TMP in Cayuga, ON. Team crew chief, Roy Hinbest, Pit Crew, Robert Hinbest and Katie Ward and Driver Mike Hinbest. A True Family Affair.
Our Customer Reviews
Great team. Great service!!
Peter Kmyta Jan 1, 2026
Always friendly, efficient. They really care about giving good service and about their customers.
Donald Wale Nov 11, 2021
Very good customer service.
Elisia Fendley Oct 10, 2025
Roys service center did an excellent job,Thanks for the great service
Desmond Brown Dec 12, 2025
Professional service delivered on time and on budget, overall great experience.
Ian Bradley Amos Feb 2, 2023
Great communication with shop, did exactly what we had discussed and stayed on price quote. Right on!
Michel Apr 4, 2024
Friendly honest service. What more can you ask.
Shirley Boxem Dec 12, 2025
Excellent service excellent price...good polite staff!!! They are my go to from now on!!!🎀🥰🎁
Barb Orford May 5, 2025
Super helpful, friendly and honest.
Shirley Boxem Dec 12, 2025
Great service. They were able to see me quickly. I took the car in to another shop and had nothing but problems. This napa location was able to solve all my problems and I walked out with a smile. Highly recommended
Emerson Dec 12, 2025
Professional and Customer service exceptional
Peter Haywood Nov 11, 2025
Consistent intelligent quality service.
John Gilbank Jul 7, 2023
Excellent service
Errol Oliver Nov 11, 2025
The service was exceptional all around. I would recommend them to others. Keep up the excellent service.
Kenneth Liburd Nov 11, 2025
Just started using them for my fleet trucks. I am impressed with their service. Fair prices and they are upfront with what needs to be done. Will definitely keep using them in the future
andrew tarrant Oct 10, 2025
Great service and the price was very fair. I do most of the work on my vehicles, but what I can't do will be going to Roys
Brent James Nov 11, 2025
Excellent customer service. Obvious they care about their clients. Very considerate and easy to talk to.
Brandon Butterworth Sep 9, 2025
The staff were all very kind and answered any questions I had. Offered coffee and conversation when they had time. See you in 6 months!
Alexandra Watt Nov 11, 2025
I found Roy’s to be extremely trustworthy and offer quality service.
Before I moved to this area over 26 years ago, I had heard of Roy’s. I have never been disappointed nor will you👍😎👏
Most recently I experienced a situation where extensive trouble shooting led them to replace a part which was important. The process was transparent and fully covered under warranty.
Once again my highest recommendation to the staff and management at Roy’s.❤️
Frank Flood Jan 1, 2021
Great experience - they listened to my concerns, undertook to properly diagnose the issue properly, and got me rolling again quickly. Everyone was friendly, professional, and genuinely cared about getting the job done right. Highly recommend!
Monty Chopper-Dog Oct 10, 2025
Very friendly and professional service. Thorough explanation of recommended service needs and properly resolved. Much appreciated. W.M.
Walter Misek Nov 11, 2023
Great service - as usual.
Ann Butler Oct 10, 2019
Fixed the loose heat shield that was rattling around in my 2018 highlander while I waited. No pressure on other recommendations they had. Great service and people!
august cruikshanks Sep 9, 2025
Fast, friendly and professional. Highly recommend.
Trent Pilling Sep 9, 2025
Everyone there is very knowledgeable, friendly and courteous. They take the time to explain everything that needs to be done and lets us know what we have to watch for, for the future that may need to be done. They give you a written, detailed estimate for the work and if they get to something on the list that isn't needed to be done, they don't do it. It saves us putting out extra money. They are very honest people.
Debbie Legault Aug 8, 2025
Great fast and friendly service . Very detailed diagnosis report. thank you Jill, Fox and Sarah.
John Aug 8, 2025
Great job done by George
Sharon Varcoe Aug 8, 2025
Roy’s provided not only excellent service, but they got me in for exactly what worked best for my schedule. I’ll use them again in the future for sure.
Carla Defoe Aug 8, 2025
Great job done by George and team
Sharon Varcoe Aug 8, 2025
Stuck on the road! This service station saved the day and trip.
They were very detailed and the fella in the office helped us through his lunch. Thank you for saving our trip. The remaining time on the road was fun and SAFE! Thank you all!!! Annette & Stevie Lee
Annette Lavigne Aug 8, 2025
So I was on my way up north on vacation when the car broke down. At the mercy of local mechanics to get things back up and running. Well luckily it was Roy's who was the closest shop. Fox was professional from the start, quick service, detailed explanation, proper inspection. Service delivered as promised with a fair price. Fox knows his stuff . Very friendly as well. If I ever am in the area and need Service I will definitely return. If i lived up there I would take my car there regularly. Thanks team for making things as smoothly as possible
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Keep up the good work
Cheers
Mike Murphy Aug 8, 2025
Paul is awesome, the shop is professional and well equipped. Timely, efficient service from start to finish. And the reception at the front desk? Phenomenal. Thank you guys!
Sukh Dhillon Aug 8, 2025
Thank you so much to Roy's service center.. The service and staff here are exceptional ,honest sincere and knowledgeable. Timely, friendly and a whole lot of comfort . I would recommend this service to anyone. Thanks again.
Deborah lee Stokes Aug 8, 2025
They were all very nice and a pleasure to talk with. The service on my car was amazing and was done in the jif . Will have return business in the future. Thank you to all the staff
Tammy
Tammy Clements Jul 7, 2025
Excellent service.
Popig 's Aug 8, 2025
Service was started and completed at the assigned times. Ladies in the front were very pleasant to deal with. Price was as quoted. I will probably start taking my cars there as well.
David VAN ALLEN Aug 8, 2025
GOOD SERVICE.
Alastair Strachan Jun 6, 2024
The Staff was very professional and courteous, l had my car look at and fixed in a timely manner and the cost was very reasonable, Thanks guys
ronald small Jun 6, 2025
Very fair pricing and competent technicians. I love the accommodating staff and we will use their services again.
2003 “Expansion” – In order to continue growth and meet the growing consumer demand Roy made the decision to expand Roy’s Service Centre. A 2700 square foot, 6 service bay state of the art expansion was constructed. The expansion grew Roy’s Service Centre to a 9 bay facility and became one of the largest independent vehicle repair operations in Dufferin county.
2009 “Awards” – Roy Hinbest & Roy’s Service Centre receives the NAPA Auto Pro leadership award. An award given to the NAPA Auto Pro which demonstrates the highest level of leadership in the industry. Also, Autopro ranked #1 in J.D. Powers 2009 client satisfaction survey.
2012 “and the beat goes on” – Roy’s Service Centre hits 30 years. March of 1982 Roy turned the key for the first time and has turned the key 7,800 times since that day. In this same year Roy and his team were once again honoured with the NAPA Auto Pro Leadership award, as well, Auto Pro once again ranked #1 in the J.D. Power Client Satisfaction survey. Cheers to 30 more!