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I was able to get an appointment right away.the problem was dionoised and part ordered but didn’t arrive in time to be installed and tested before shop closing. So had lift home and returned next morning. Pleasant drive with Jen. Thanks Joy W Dundalk

joy wells Apr 4, 2026

I just dropped in due to an error message about tire pressure that appeared on my dash. The staff were very helpful fully checking out the problem & explaining how it occurred. I was very impressed & would recommend this repair shop

Helen Foster Apr 4, 2026

Absolutely the best service I have had in many,many years, I generally do all my own work ,they went above and beyond good service, I found my service center from here on in, if you need something done? Do yourself a favor and bring it to Roy's service center, best kind of people and they really do take care of you 100% , a great many thanks to Roy's service center,,,,,,cheers

John Delaney Apr 4, 2026

Great people at Roy's. Very pleasant, knowledgea ble, friendly and providing great service. Stated what was wrong, gave recomendations and followed through with great wark at the price negotiated. Fantastic.

Frank Nagy Feb 2, 2025

Always friendly, efficient. They really care about giving good service and about their customers.

Donald Wale Nov 11, 2021

The service provided was excellent and the customer service was exceptional.

Rosalind Scott Feb 2, 2026

I was beyond pleased with the service this garage gave me. The staff were very pleasant, helpful and explained everything in detail with what needed to be done to my vehicle. They even offered to loan me a car to get to my appointment. I would come back here again in the future.

Cindy Scenna Feb 2, 2026

Excellent and reliable to communicate and understand people.

Rekha Ravin Feb 2, 2026

Excellent service, a bit pricey

Sam H Feb 2, 2026

The office staff were very knowledgeable and helpful. The work done on my vehicle was excellent and was completed at less than the original quotation.

Jeffrey Lang Feb 2, 2026

Very professional and friendly staff. Would definitely recommend

Marvil Orloff Dec 12, 2024

Great team. Great service!!

Peter Kmyta Jan 1, 2026

Very good customer service.

Elisia Fendley Oct 10, 2025

Roys service center did an excellent job,Thanks for the great service

Desmond Brown Dec 12, 2025

Professional service delivered on time and on budget, overall great experience.

Ian Bradley Amos Feb 2, 2023

Great communication with shop, did exactly what we had discussed and stayed on price quote. Right on!

Michel Apr 4, 2024

Friendly honest service. What more can you ask.

Shirley Boxem Dec 12, 2025

Excellent service excellent price...good polite staff!!! They are my go to from now on!!!🎀🥰🎁

Barb Orford May 5, 2025

Super helpful, friendly and honest.

Shirley Boxem Dec 12, 2025

Great service. They were able to see me quickly. I took the car in to another shop and had nothing but problems. This napa location was able to solve all my problems and I walked out with a smile. Highly recommended

Emerson Dec 12, 2025

Professional and Customer service exceptional

Peter Haywood Nov 11, 2025

Consistent intelligent quality service.

John Gilbank Jul 7, 2023

Excellent service

Errol Oliver Nov 11, 2025

The service was exceptional all around. I would recommend them to others. Keep up the excellent service.

Kenneth Liburd Nov 11, 2025

Just started using them for my fleet trucks. I am impressed with their service. Fair prices and they are upfront with what needs to be done. Will definitely keep using them in the future

andrew tarrant Oct 10, 2025

Great service and the price was very fair. I do most of the work on my vehicles, but what I can't do will be going to Roys

Brent James Nov 11, 2025

Excellent customer service. Obvious they care about their clients. Very considerate and easy to talk to.

Brandon Butterworth Sep 9, 2025

The staff were all very kind and answered any questions I had. Offered coffee and conversation when they had time. See you in 6 months!

Alexandra Watt Nov 11, 2025

I found Roy’s to be extremely trustworthy and offer quality service. Before I moved to this area over 26 years ago, I had heard of Roy’s. I have never been disappointed nor will you👍😎👏 Most recently I experienced a situation where extensive trouble shooting led them to replace a part which was important. The process was transparent and fully covered under warranty. Once again my highest recommendation to the staff and management at Roy’s.❤️

Frank Flood Jan 1, 2021

Great experience - they listened to my concerns, undertook to properly diagnose the issue properly, and got me rolling again quickly. Everyone was friendly, professional, and genuinely cared about getting the job done right. Highly recommend!

Monty Chopper-Dog Oct 10, 2025

Very friendly and professional service. Thorough explanation of recommended service needs and properly resolved. Much appreciated. W.M.

Walter Misek Nov 11, 2023

Great service - as usual.

Ann Butler Oct 10, 2019

Fixed the loose heat shield that was rattling around in my 2018 highlander while I waited. No pressure on other recommendations they had. Great service and people!

august cruikshanks Sep 9, 2025

Fast, friendly and professional. Highly recommend.

Trent Pilling Sep 9, 2025

Everyone there is very knowledgeable, friendly and courteous. They take the time to explain everything that needs to be done and lets us know what we have to watch for, for the future that may need to be done. They give you a written, detailed estimate for the work and if they get to something on the list that isn't needed to be done, they don't do it. It saves us putting out extra money. They are very honest people.

Debbie Legault Aug 8, 2025

Great fast and friendly service . Very detailed diagnosis report. thank you Jill, Fox and Sarah.

John Aug 8, 2025

Great job done by George

Sharon Varcoe Aug 8, 2025

Roy’s provided not only excellent service, but they got me in for exactly what worked best for my schedule. I’ll use them again in the future for sure.

Carla Defoe Aug 8, 2025

Great job done by George and team

Sharon Varcoe Aug 8, 2025